Shipping and Return Policy
FREE SHIPPING ON ORDERS OVER $100.00
FREE LOCAL DELIVERY
If you live in Stittsville, Kanata, Barrhaven or Manotick you can have your order delivered to your door. Just select ‘delivery’ and let me know if there are any specific delivery instructions such as place in letter box, between doors, or ring bell and handover. There is a minimum $20.00 order to receive free delivery, however, if I have another order to deliver in your area we will wave the minimum order requirement.
CURB-SIDE PICKUP IS AVAILABLE IN MANOTICK
PROCESSING AND FEES FOR CANADIAN ORDERS
- Your order will be processed and shipped within 48 hours using Canada Post Expedited Delivery, arriving in 2-7 business days. Canada Post is not guaranteeing delivery times during the pandemic or holiday season but we are finding that orders delivered within Canadian borders are arriving in a timely manner.
- We ship from Manotick, Ontario, Canada.
- You will receive a tracking number so you can receive up to date information on the delivery status of your package.
- The flat rate for this service in Canada is $14.99.
- 13% HST (Harmonized Sales Tax) will be added to your order subject to Province of Ontario law.
Shipments to the USA are shipped using Canada Post Expedited Delivery for a flat rate of $12.99.
No tax is charged to USA customers but orders may be subject to USA duty charges.
Shipments to the rest of the world cost a flat rate of $19.99 and we cannot guarantee arrival times as some countries have considerable delays at customs.
RETURNS AND REFUNDS
We do not offer returns on Crystals without a very good reason.
If a class is cancelled you will receive a full refund or the opportunity to reschedule.